Executive Service Manager Asia Pacific

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Products and Services

Hardware products.
Automation solutions
Specialized automation solutions for moveing of objects e.g. packing equipment. Typical applications are handling of products ranging from small electronic components and medico products to large items e.g. windows.




packing automation window packing automation medico
Crane equipment
Supply of products for heavy duty cranes e.g. steel wire ropes.







crane equipment schackle load pin
Dynamometer
Supply of Dynamometer, Shear loadpins & load cell.







dynamometer load cell shear load pin Crane Mechanical Overload
Dynamometer test Repair of obsolete electronic components
Specialized in repair of problematic electronic components e.g. if the component has become obsolete.







dynamometer test
Repair of obsolete electronic components
Designed Street Furniture
Manufacturing of designed street furniture e.g. benches, recycle bins and bicycle stands with an aesthetic look.







Services.

Scroll down to read a extended description of what these services can provide.

Sales & Purchase:

Sales Presentation.
Product Demonstration.
Contract Negotiation.
Sales/Purchasing - B2B.
Trading Import/Export.
Exhibitions & Fairs.
Monitor Tender Notices.
Market Research.
Business Development.
Business Planning.
Support:
Client Visits.
General Meetings.
Service contracts.
Carrying out Training.
Service follow-up.
Inspections.
Claims handling.
Substitute/Stand-in
Reporting and Follow-up.

ESMAP have enhanced experience within:
Automation, Electronics, Engineering, Material Handling, Industry from Component to Turnkey Project level with a customer profile from Private to Government level.

Sales & Purchase:

Sales Presentation.

Conducts a sales presentation of products or projects directly to your client in his environment in form of live visual presentation. This makes the scene in close proximity to the client and building a relationship between seller and buyer. Such environment provides a safe and relaxed atmosphere to let the client ask his questions on his home turf. Furthermore it provides a possibility of direct feedback that benefit both the seller and buyer to narrow down the client demand and needs.

Product Demonstration.

Similar to sales presentation a product demonstration provide and opportunity for the client to relate to the product physically, to have the product in his hand in order to really understand the products functionality and quality.

Contract Negotiation.

Contract negotiations are of cause a very important part of business. This has to be conducted professional concerning the product knowledge or project functionality knowledge. But also the legal aspects of terms and conditions are also very important to be conducted in a pleasant atmosphere where seller and purchaser ensures that both parties important matter is attended to, so a mutual benefit and satisfaction is obtained. It is essential that both parties feel happy i.e. the producer is happy to sell and look forward to provide the product or project and the buyer is happy to purchase and look forward to enjoy the new product for gaining opportunity to provide further business. This part of business takes a lot of time, skill and patience to perform and the initiative rests at the seller who must make sure it is handled to the buyers satisfaction.

Sales/Purchasing - B2B.

Similar to Contract negotiations, but in this case it is typical on a component level where there might not be a lot of contract negotiation regarding terms and conditions because the terms and condition is almost fixed in standard formats. But there might be some negotiation on the price and delivery terms.
This can either be when you are looking for a specific component or when you are looking for customers for your product. And the scenario can also be that you are looking for a product manufacturer for whom you want to be an agent, with the purpose of re-sales or you want to buy the product for use as a part in your end product which then will be a Business to business (B2B) case. All these combinations of business model are possible with Esmap.

Trading Import/Export.

Handling of orders delivery in and out of local destinations. For directly Import or Export between countries there are many good shipping companies who perform this very well already, but there might be a need to handle the local matters smoothly.

Exhibitions & Fairs.

Participations in fairs and exhibitions as a guest to search for products or as an exhibitor to promote products and projects.

Market Research.

Research of a certain market in an area, either as supply of products or as potential buyers of products.

Business Development.

A long term task that collaborate with you to make a research and document a market potential and prepare the market for sales or purchase.

Business Planning.

Once the decision is made to enter a market then this service can help you to make a business plan for executing the sale or purchase for the particular product, project or service.
Support:
Client Visits.
In Order to obtain close proximity and good relationships to clients it is very important to visit them often in order to nurse their needs. A general courtesy visit can disclose whether the client is satisfied or there are matters that need to be attended to. This can also lead to further after sales. A client visit can also be as a guide for a potential new client at a current reference site.
General Meetings.
For large scale projects it is natural to keep the customer as a reference site and potential buyer for future upgrades. Therefore are general frequent visits to the client important to ensure satisfaction for general service such as spare part supply, warranty handling and claim handling etc. On such meetings typical after sales will be an item on the agenda. This can be add-on products, new products, components and function enhancement that are promoted and discussed.
Service contracts.
Esmap has experience in negotiation and achieveing service contracts. Furthermore after a service contract has been succesfull negotiated and signed the actual work begins for carrying out the service contract such as setting up the service organization and hiring staff. Esmap has experience in such process and the continuous management in the service contract period.
Carrying out Training.
Training is a business segment that typical can be developed substantially. The benefits of conducting training is very positive for the client and seller because it is knowledge education which provides satisfaction for the client and creates a close relationship between seller and buyer. Often the best ideas for after sales come from the client them self disclosed at a training session.
Service follow-up.
Follow-up on previous agreements is paramount and can make wonders when performed professionally because it put action behind the words which is the real indicator of performance level for a company. Therefore follow-up has to be executed frequently so the client can feel there is a difference compared competitive suppliers.
Inspections.
In case a product or system needs and inspection then ESMAP can perform such service on a general level in collaboration with you and the client and generate a report of the status and client satisfaction.
Claims handling.
The client gets an opportunity to make a claim if there is a need to and most important to see that it is possible to rectify a defect in prober and professional way. This service will help to keep track of claim matters and follow-up on the activity.
Substitute/Stand-in.
When you need a resource to be present instead of yourself or instead of your staff then ESMAP san provide with you with such service.
Reporting and Follow-up.
Follow-up in organized manner is paramount to make the client feel that he is dealing with a professional company. Notice of meetings, minutes of meeting and reports for visit, inspection, warranty, claim is important documents to mutually keep each other on the agreement and document what has been agreed.

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Esmap Services Pte. Ltd.   47 Tannery Lane Road #06-04 Singapore 347794. Phone: +65 68844002 Email: LSK@esmapservices.com.sg